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SERVICE PERFORMANCE EVALUATION STUDY OF THE CLIENT CHARTER PELANGGAN FOR THE PERIOD OF JUNE UNTIL DICEMBER 2020 PONTIAN MUNICIPAL COUNCIL |
| PROMISE | COMPLIANCE WITH THE TIMELINE / CLIENT CHARTER STANDARD | NON-COMPLIANCE WITH THE TIMELINE / CLIENT CHARTER STANDARD | TOTAL SERVICES | ||
| TOTAL STANDARD COMPLIANCE | % STANDARD COMPLIANCE | TOTAL NON STANDARD COMPLIANCE | % OF NON STANDARD COMPLIANCE | ||
| Process the issuance of licenses within 1 day for non -high risk categories from the date of receipt if the required documents are complete and in accordance with the conditions. | 77 | 100 | - | - |
77
72 |
| Process the issuance of licenses within 30 days for high risk categories from the date of receipt if the required documents are complete and in accordance with the conditions. | 72 | 100 | - | - | |
| Process the transfer within 7 days if the required documents/payment are complete | 693 | 95 | 35 | 5 | 728 |
| Support the production of CCC for housing projects, factories, shops within 14 working days after obtaining the approval of the President | 13 | 100 | - | - | 13 |
Pontian Mounicipal Council