Client's Charter Achievement: Page 2 of 6

NUM

PROMISES

COMPLIANCE WITH THE TIMELINE/ CHARTER STANDARD

NON COMPLIANCE WITH THE TIMELINE/ CHARTER STANDARD

TOTAL SERVICES

TOTAL STANDARD COMPLIANCE

% STANDARD COMPLIANCE

TOTAL NON STANDARD  COMPLIANCE

% NON STANDARD COMPLIANCE

P5

Business licence cancellation applications shall be processed within 1 working day.

330

100

-

-

330

P6

Applications for transfer of ownership of assessment accounts shall be processed within 7 working days from the date complete documents are received and assessment payments are confirmed.

543

100

-

-

543

P7

Approval letters for shop rental applications shall be issued within 14 days from the date of approval at the Full Council Meeting.

34

-

-

-

34

P8

Applications for development proposals submitted separately for Planning Permission Plans shall be processed within 99 days.

39

100

-

-

39

P9

Applications for development proposals submitted separately for Building Plans, Earthworks Plans, Road and Drainage Plans shall be processed within 92 days.

65

100

-

-

65