 |
SERVICE PERFORMANCE EVALUATION STUDY OF THE CLIENT'S CHARTER FOR THE PERIOD OF JULY - DECEMBER 2025 PONTIAN MUNICIPAL COUNCIL |
|
NUM |
PROMISES |
COMPLIANCE WITH THE TIMELINE/ CHARTER STANDARD |
NON COMPLIANCE WITH THE TIMELINE/ CHARTER STANDARD |
TOTAL SERVICES |
||
|
TOTAL STANDARD COMPLIANCE |
% STANDARD COMPLIANCE |
TOTAL NON STANDARD COMPLIANCE |
% NON STANDARD COMPLIANCE |
|||
|
P14 |
Complaints under the general category shall be resolved within 15 working days. |
216 |
92 |
49 |
18 |
265 |
|
P15 |
90% of customer complaints shall be acknowledged within 1 working day. |
655 |
100 |
- |
- |
655 |
|
|
TOTAL |
3224 |
98 |
73 |
2 |
3307 |
Pontian Mounicipal Council