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SERVICE PERFORMANCE EVALUATION STUDY OF THE CLIENT CHARTER FOR THE PERIOD OF JUNE UNTIL DICEMBER 2020 PONTIAN MUNICIPAL COUNCIL |
| PROMISE | COMPLIANCE WITH THE TIMELINE / CLIENT CHARTER STANDARD | NON-COMPLIANCE WITH THE TIMELINE / CLIENT CHARTER STANDARD | TOTAL SERVICES | ||
| TOTAL STANDARD COMPLIANCE D | % STANDARD COMPLIANCE | TOTAL NON STANDARD COMPLIANCE | % OF NON STANDARD COMPLIANCE | ||
| Ensure property tax bills are sent to taxpayers no later than 3 weeks after the start of each term.. | 31,616 | 100 | - | - | 31,616 |
| Process each claim bills efficiently, quickly and fairly within 14 days provided all documents are complete as required. Any delays and difficulties in the service, we will inform with reasonable reasons and promise to resolve promptly. | 631 | 100 | - | - | 631 |
Pontian Mounicipal Council